ResQ
Customer Success Manager
Toronto, Ontario
Sponsorship not specifiedDetected 16 hours ago
Data AnalysisBrand StrategyCRMAccount ManagementProcess ImprovementOnboardingCustomer SuccessCommunicationCollaborationProblem SolvingTime Management
About the role
- ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably.
Responsibilities
- Pilot Program Execution 📈: Lead customer pilots and product launches by managing implementation, tracking engagement, gathering feedback, and partnering with internal teams to improve the customer experience.
- Cross-Functional Collaboration 👦🏻🧑🏽🧓: Partner with Sales, Product, Engineering, Marketing, and Operations to deliver a seamless customer experience.
- Process Improvement 💡: Build and improve customer success processes, documentation, and scalable workflows as ResQ grows.
- Strong communication and relationship-building skills with a customer-first mindset.
- Excellent problem-solving, organization, and time management skills, with the ability to manage multiple priorities.
Requirements
- Tech-savvy with the ability to quickly learn new software, AI tools, and emerging technologies.
- Experience with CRM or customer success platforms (such as Close, Omni, or similar tools) is an asset.
Skills
- ResQ is an all-in-one facilities 🛠️ management platform built for fast-growing facilities and trades businesses.
- Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.
- Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages.
- That's why ResQ is dedicated to empowering the individuals who keep our world running smoothly.
- Hello 👋 Future ResQer!
Benefits
- Data Analysis 📊: Monitor customer health metrics, analyze adoption and engagement trends, and report on key success indicators.
- 3-5 years of experience in Customer Success, Account Management, Implementation, or another customer-facing role (or equivalent education and experience).
Company info
- Managing a portfolio of trades customers.
- Onboarding new customers onto the ResQ platform.
- Helping customers launch their website and AI agent.
- Providing product training and best practices.
- Building long-term customer relationships.
- Gathering feedback to improve the product.
- ResQ is looking for a Customer Success Manager to join our team and manage and onboard trades businesses, help launch their website and AI agent, and build long-term partnerships that help customers grow with ResQ.
- Website Building & Customer Onboarding 💻: Guide new customers through onboarding by collecting business information, branding assets, and service details to launch their website.
- Support AI customer agent setup, manage launch milestones, and ensure customers are set up for success.
- Customer Enablement & Adoption 📚: Train customers on ResQ, share best practices, drive product adoption, and help customers achieve measurable business outcomes.
This listing is sourced directly from ResQ's careers page and normalized into a canonical job model.