Fox
Support Specialist, Operations & Support
USA - Remote
Sponsorship not specified$100k-$110kDetected 19 days ago
DatadogLLMsProject ManagementJiraSEOProcess ImprovementCustomer SupportCommunication
About the role
- Of these stations, 18 are affiliated with the FOX Network.
- In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week.
- These stations leverage viewer, distributor and advertiser demand for the FOX Network's national content.
Responsibilities
- Support User Acceptance Testing alongside internal product and engineering teams.
- Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide.
- Provide after-hours on-call support to ensure service continuity for critical issues
- Actively use and champion AI tools (including LLM assistants, prompt-based workflows, and automation platforms) to improve support speed and quality.
- Identify repetitive or manual workflows that can be optimized with AI - being sure to prototype and document solutions.
- Collaborate with the AI Enablement team to pilot new tools, share learnings across markets, and help scale what works.
- Develop, maintain, and improve SOPs that elevate user satisfaction and streamline content workflows.
- Create clear training materials and documentation that empower market teams to self-serve and adopt new tools confidently.
- FOX Television Stations is looking for a Support Specialist to join our Digital Operations & Support team.
- As a Support Specialist you will ensure the end-to-end technical delivery of best-in-class experiences across our local news digital platforms.
Requirements
- Hands-on experience with content management systems and digital publishing workflows.
- Experience with Slack-based operations, project management tools (Jira, Asana), or internal tooling administration.
- Strong written and verbal communication skills - you can explain technical issues to non-technical audiences.
Nice to have
- Proficiency with digital analytics and QoS tools - Conviva, DataDog, and Adobe Analytics are a plus.
Skills
- someone who doesn't just fix issues, but finds smarter ways to prevent them.
Compensation
- Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $100,000.00-110,000.00 annually for high cost labour markets such
This listing is sourced directly from Fox's careers page and normalized into a canonical job model.