LendingClub

LendingClub

Sr Fraud Operations Specialist

Lehi, UT · Senior

Sponsorship not specifiedDetected 18 days ago
RESTExcelHRISCustomer SupportResearchCollaborationMicrosoft Office

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odds of building a lasting career here

35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Fraud Operations is where Happen Bank steps in when something's gone wrong - a compromised account, a disputed transaction, a bad actor testing the system.
  • As a Sr Fraud Operations Specialist, you handle the most escalated fraud, dispute, and balance-transfer cases that come through phone and email, working across multiple systems and teams to get members a fast, first-call resolution.
  • You're trusted to make real decisions in the moment, using sound judgment to protect both the member and the bank.

Responsibilities

  • Support onboarding application reviews and other cross-team requests as they come up, using available tools, including AI-assisted resources, to move through casework faster

Requirements

  • Handle escalated member fraud, dispute, and balance-transfer contacts across phone and email, resolving issues on the first call whenever possible and setting clear SLA expectations when you can't

Nice to have

  • You stay organized and detail-oriented while multitasking across multiple systems and large, confidential data sets
  • You communicate clearly and confidently in writing and on the phone, including with members, victims, and potential bad actors
  • You're proficient in Word, Excel, and the rest of Microsoft Office
  • You look for ways AI and smart tools can help you work faster and catch errors before they become problems, and you're comfortable flagging a better way of doing something when you see one
  • You're willing to work beyond normal business hours when the situation calls for it

Compensation

  • The target base salary range for this position is 23.50/hr.
  • The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location.
  • Base salary is just one part of Happen Bank's Total Rewards package.

Benefits

  • 2-4 years of experience in banking, call center, or customer service, with fraud or investigative experience a plus, and a high school diploma or GED or equivalent combination of education and work experience
  • We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool.

Company info

  • Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community.
  • Base salary is just one part of Happen Bank's Total Rewards package.
  • We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

Equal opportunity

  • If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.
  • equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace.

Visa & Work Authorization

  • You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews.
  • We will not discriminate against you if you choose to opt out.
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This listing is sourced directly from LendingClub's careers page and normalized into a canonical job model.