Tapestry
Store Leader
Oak Brook, Illinois, USA (Oakbrook Center - Kate Spade)
Sponsorship not specified$38k-$52kDetected 1 day ago
Stakeholder ManagementCRMForecastingExcelPerformance ManagementLeadershipCommunicationTime ManagementMentoringMicrosoft Office
> stay_score
odds of building a lasting career here
31Risky
Cap-exempt (no lottery)0
Sponsors this role58
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic.
- Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
- Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Responsibilities
- Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
- Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
- Analyze selling reports and business trends to identify opportunities and implement action plans.
- Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
- Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
- Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.
Requirements
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- familiarity with CRM/clienteling tools
- Ability to work in a fast-paced environment,
- Strong English language proficiency. (for EU)
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
- luxury/premium experience preferred. A combination of education and experience will be considered.
- social media literacy and understanding of live/virtual selling trends.
- Schedule: Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
- Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
- Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said
- provides current, direct, complete, and "actionable" positive and corrective feedback to others
Nice to have
- 3+ years of store leadership in retail or service
- luxury/premium experience preferred.
Compensation
- $38.25-$51.75 Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
- Please click here for a complete list of U.S Corporate Compensation & Benefits.
- Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
Benefits
- Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.
- Please click here for a complete list of U.S Corporate Compensation & Benefits.
Company info
- Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
- A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Visa & Work Authorization
- entation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized
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This listing is sourced directly from Tapestry's careers page and normalized into a canonical job model.