OneOncology
Service Desk Technician I
OneOnc - Idaho - Remote
Sponsorship not specifiedDetected 11 hours ago
Customer SupportCommunication
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37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is an exciting time to join OneOncology.
- Job Description: The Service Desk at OneOncology serves as the initial point of contact for all issues related to technology.
- The Service Desk Technician I position is a key technical resource responding to end user incidents and requests reported to the Service Desk.
Responsibilities
- Create documentation for common issues and/or requests that will aid in self-help for both technicians and end users.
- Thoroughly document all steps taken during ticket resolution in the ticketing system.
- Participate in 24x7 on-call support
- Occasional travel as needed to support IT end-users
- An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the Service Desk
- We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.
Nice to have
- At least 1 year of recent experience in technology, service desk, or helpdesk
- High school diploma or GED is required.
- ITIL certifications a plus
- Basic certification in A+ and Microsoft Products is preferred
- Proven experience with IT Service Management transformation and continuous improvement initiatives.
- Excellent ability to troubleshoot systems when necessary.
- Strong oral and written communication skills, including the ability to be influential and persuasive with stakeholders.
- An ability to recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low
Benefits
- Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision.
- Healthcare related experience a plus
- Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted
Company info
- Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance.
- Service Desk Techs are responsible for effectively interacting with users and serve as a key point of communication between customers and the Technology organization.
- proactively maintains problem tracking databases as part of the problem resolution process.
- Provide consistent feedback and updates to customers and other appropriate teammates from start through resolution of enterprise-wide technology issues.
- Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.
- Logs and tracks problems; proactively maintains problem tracking databases as part of the problem resolution process.
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This listing is sourced directly from OneOncology's careers page and normalized into a canonical job model.