Roger Healthcare
Customer Success Manager
San Francisco Office
Sponsorship not specifiedDetected 13 days ago
Customer SuccessCommunication
About the role
- We are looking for a Customer Success Manager to join our growing team.
- You will be on the front lines, communicating directly with clinicians, supporting onboarding, managing operational workflows, and helping keep our success engine running smoothly.
- You need to be genuinely curious about healthcare, eager to learn clinical workflows quickly, and excited about helping frontline clinicians do their best work.
Responsibilities
- Operational Execution: Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination to ensure nothing falls through the cracks.
- Issue Coordination: Identify clinician pain points, troubleshoot problems, and coordinate across teams to drive resolution.
- Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination to ensure nothing falls through the cracks.
- Identify clinician pain points, troubleshoot problems, and coordinate across teams to drive resolution.
- This is not a passive support role.
- You will own tasks end to end, move fast, and pay close attention to the details that matter.
Nice to have
- 3 to 8 years in a customer-facing, operations, or success role.
Benefits
- Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes.
- Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started.
- Quickly develop a working understanding of home health documentation workflows and how Roger fits into a clinician's day.
- 🏥 Platinum health, dental, and vision insurance
- 🏖️ Flexible PTO
- Training Materials: Help create and maintain guides, resources, and documentation that support clinician learning.
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