Hmgroup
Floor Manager
New York, NY, United States · Full-time
Sponsorship not specified$32k-$40kDetected 2 days ago
Computer VisionCustomer SupportLeadershipCommunicationProblem SolvingAdaptability
About the role
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
- As a Floor Manager, you're be at the forefront of creating excellent customer experiences that go beyond the expected.
- Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Store Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
- Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
- This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
Requirements
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
Compensation
- $32k-$40k
Benefits
- We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities.
- Dental & Vision Plans
- Paid Time Off- including your birthday!
- Health Savings Account (HSA)
- Life & Disability protection
- Commuter Benefits
Company info
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Hmgroup's careers page and normalized into a canonical job model.