Chamberlain

Customer Care myQ Community - Coordinator

Oak Brook, IL

Sponsorship not specified$23k-$38kDetected 14 days ago

SalesforceSalesOnboardingCustomer SuccessCustomer SupportCommunicationTime ManagementMicrosoft Office

About the role

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company.
Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide.
Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Provide ongoing support of our Sales Support Coordinators, Customer Success, and Outside Sales teams, and Product Managers.
Provide live SME support to Customer Care Representatives on myQ -Community - invoicing & account inquiries.
Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow
Prior experience in myQ Community Support and Zuora

2+ years Customer Care or Customer Service experience
proficiency in Microsoft Office Suite
Escalated billing issues and support any troubleshooting/testing required to resolve.

The pay range for this position is $22.88 - $37.78/hr.
Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.
In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Track and analyze SME support questions and issues by Customer Care Representatives and Customer type; identify areas for improvement and continues education.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

This role is within CG's Partner Engagement and Loyalty function.
A successful incumbent is expected to (i) Ensure timely response for all myQ Business - email and phone inquiries and may require answering customer calls. (ii) Ensure accurate billing of all myQ Business subscriptions (iii) Track trends to provide insights on process changes that will improve overall Customer Experience.
Provide ongoing, daily support to external and internal customers on myQ subscription services.
Follow-up with customers regarding the status of their open issues and credit information as needed.
Maintain inbox workflow and respond to customers within desired service levels.
Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers

We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status.

This listing is sourced directly from Chamberlain's careers page and normalized into a canonical job model.