Bestow
VP, Information Technology
Dallas, TX · Vp
Sponsorship not specifiedDetected 76 days ago
AWSGCPCloud PlatformsCybersecuritySOC OperationsDetection EngineeringIncident ResponseComplianceSalesforceCRMVendor ManagementERPCustomer SuccessLeadershipCollaborationAdaptability
About the role
- It's a core driver of how we compete, operate, and grow.
- You will sit at the intersection of business and technology, partnering directly with C-suite leaders and functional heads to ensure our systems, processes, and people are built to scale.
Responsibilities
- Build and maintain a forward-looking technology roadmap that anticipates business needs and keeps the organization ahead of the curve.
- Own the strategy, administration, and optimization of enterprise business systems including CRM (Salesforce), telephony and contact center platforms, productivity suites, and other business-critical SaaS applications.
- Partner with functional leaders across Sales, Customer Success, Finance, and Operations to ensure business systems support their workflows, reporting needs, and growth objectives.
- Lead the evaluation and selection of a next-generation telephony and contact center platform, with a focus on AI-native capabilities, automation, and modern customer engagement workflows.
- Manage vendor strategy, contract negotiations, and lifecycle management for major third-party platforms.
- Lead IT operations including helpdesk, asset management, vendor relationships, and IT service management (ITSM) processes.
Requirements
- 12+ years of progressive IT leadership experience, with at least 2 years in a VP-level or equivalent executive role.
- Proven track record leading IT at a SaaS or technology company, ideally through periods of rapid growth or organizational transformation.
- Deep hands-on experience with cloud infrastructure (AWS or GCP), enterprise security frameworks, and modern ITSM practices.
- Experience owning enterprise business systems (CRM, telephony, ERP) and partnering with business stakeholders on system strategy and optimization.
- Strong executive presence with the ability to communicate complex technical concepts clearly to non-technical stakeholders.
- Experience managing multi-million dollar IT budgets and vendor portfolios.
- Hands-on, daily experience with AI tools (e.g., Claude, ChatGPT, Copilot) and a strong point of view on how AI should transform IT operations.
- Experience with automation platforms and a track record of applying them to reduce manual IT workload.
- Experience with modern telephony and contact center platforms, including AI-native and automation-forward solutions.
Skills
- Our entire infrastructure is cloud-based, and our predominantly remote workforce operates on Macs.
Compensation
- Competitive salary and equity based on role
Benefits
- Our standard benefits include:
- Competitive salary and equity based on role
- Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
- 100% paid-premium option for medical, dental, and vision insurance
- Employee-led diversity, equity, and inclusion initiatives
- Flexible work-from-home policy and open to remote
Company info
- modern, automated, and continuously improving.
- You'll inherit a solid foundation and a capable team of 8.
- Things work today, but we need to prepare for the next phase.
- Your job is to bring the executive leadership, process maturity, and strategic vision needed to evolve IT into a world-class function that grows alongside the business.
- If you thrive in environments where the problems are complex, the pace is fast, and the stakes are high, this role was built for you.
- We are at an exciting inflection point.
- We are a technology-forward company that expects IT to operate the same way: modern, automated, and continuously improving.
- At Bestow, we're proud to be awarded for our team members, innovative products, and culture.
This listing is sourced directly from Bestow's careers page and normalized into a canonical job model.