Binance

Binance

Technical Support Engineer (Blockchain & Backend Development)

New York, New York, USA · full-time

Sponsorship not specifiedDetected 25 days ago
PythonJavaSpringDistributed SystemsBackend DevelopmentFull-Stack DevelopmentNoSQLMySQLMongoDBRedisKubernetesCI/CDLinuxDevOpsRESTData AnalysisAgentic AICustomer SupportTCP/IPResearch

About the role

  • Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities

  • Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
  • Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
  • Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
  • Build dashboards and monitoring solutions to track system performance and incident trends.
  • Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
  • Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
  • Support incident management, ensuring 24/7 stability of Binance's trading platform and related systems.

Requirements

  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
  • Proficiency in AI tools such as Claude Code for vibe coding and QA
  • proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis
  • proficiency in using AI agents to automate task management.
  • Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.

Nice to have

  • Background in Java backend development and microservice troubleshooting.
  • Experience in payment systems, fintech, or Web3 infrastructure.
  • Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.
  • Work at the intersection of engineering, operations, and customer experience.
  • Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
  • Make an impact in the fast-evolving crypto and Web3 ecosystem.
  • We believe that having a diverse workforce is fundamental to our success.
  • These tools assist our recruitment team but do not replace human judgment.

Skills

  • Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users.
  • Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more.
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This listing is sourced directly from Binance's careers page and normalized into a canonical job model.