Monumental Sports & Entertainment

Arena Experience Supervisor (Part-Time/Seasonal)

Washington, DC · Part-time

Sponsorship not specifiedDetected 25 days ago

SpringCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

The Arena Experience Supervisor is responsible for team member supervision, crowd management, identifying and resolving issues, and performing Capital One Arena and department event policies and procedures.

Resolve seat/suite discrepancies, perform seat relocations and assist guests with disabilities requests for accommodations as needed.
Accommodate, direct, and support injured guests to First Aid and document incidents thoroughly through written reports..
Check in with team members throughout the course of each event to provide support and assistance as needed, as well as ensuring every team member receives a proper break.
Perform post event building sweep as assigned, ensuring that all guests have exited and that all doors are secured.
Maintain high standards of housekeeping and safety policies.

2+ years of supervisory experience.
Ability to stand, sit, walk, and climb stairs for extended periods to access all areas of the facility.
Ability to work a majority of arena events year-round.
Do you have customer service experience, a focus on finding effective answers, and excellent interpersonal skills?
Confirm all required positions are covered and collaborate with other supervisors as needed to adjust the staffing deployment.

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more.
We treat each other with respect.
We act with honesty and integrity.
We remain humble.
You will innovate.
We are nimble and first to market.
We are not averse to risk.
You will have fun.
We are in the business of happiness.

This listing is sourced directly from Monumental Sports & Entertainment's careers page and normalized into a canonical job model.