Aquia
IT Operations Specialist
United States
No sponsorship$95k-$125kDetected 12 days ago
AWSGCPAzureCloud PlatformsJiraConfluenceLogisticsProcurementCommunicationOrganizational SkillsCompTIA
About the role
- Our contributions earned us recognition as the Department of Health and Human Services (HHS) Service-Disabled Veteran-Owned Small Business of the Year in 2024.
- We hire people who take ownership, raise the bar, and lift up those around them while they do it.
- Aquia is looking for a detail-oriented and proactive IT Operations Specialist to serve as the backbone of our internal technology environment.
Responsibilities
- Provision, configure, and maintain employee laptops and workstations across macOS and Windows platforms.
- Manage device lifecycle in ManageEngine (MDM/UEM), including enrollment, patching, policy enforcement, and decommissioning.
- Maintain accurate inventory of all hardware assets
- IT Help Desk & Support
- Serve as the primary point of contact for internal IT support requests, triaging and resolving tickets in a timely manner.
- Develop and refine ticket workflows and SLAs to maintain high employee satisfaction and operational efficiency.
- Serve as the primary vendor contact for supported SaaS tools; manage license tracking, renewals, and cost optimization.
- Develop familiarity with Aquia's internal technology policies and enforce consistent application across the organization.
- Create and maintain clear, accurate internal IT documentation: runbooks, onboarding guides, how-tos, configuration records, and process documentation.
- Collaborate with the IT Ops Distinguished Engineer on company-wide infrastructure projects, process improvements, and technology evaluations.
Requirements
- Candidates must be based in the United States and able to pass a background check.
- 3-5+ years of experience in IT operations, systems administration, or a closely related role.
- Hands-on experience with MDM/UEM platforms (ManageEngine or equivalent such as Jamf, Intune).
- Experience administering endpoint security tooling (Sophos, CrowdStrike, or similar).
- Proficiency administering Google Workspace and Slack at an organizational level.
- Experience with O365 will be considered as a substitute.
- Experience with Atlassian products (Jira, Confluence) at an administrative level.
- demonstrated ability to write clear technical documentation.
- Experience with IT asset management and software license tracking.
- Candidates must be based in the United States and able to pass a background check. Sponsorship is not available for this role.
- Required
- Strong troubleshooting skills across macOS and Windows environments.
- Excellent written communication skills
- Highly organized, self-directed, and comfortable managing competing priorities in a remote-first environment.
- Preferred
- Experience in a fully remote consulting, professional services, or federal IT environment.
Nice to have
- Exposure to a major cloud platform (AWS, Azure, or GCP)
- a plus but not required.
Compensation
- 100% 401k match (up to IRS annual max)
Benefits
- Premium health care plans (90% employer-paid)
- Employee stock plan
- Generous PTO package
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- Sponsorship is not available for this role.
This listing is sourced directly from Aquia's careers page and normalized into a canonical job model.