Alloy Partners

Manager, Client Implementation & Experience - Healthcare Workforce AI Startup

Atlanta, Georgia, United States

Sponsorship not specified$73k-$86kDetected 13 days ago

SwiftProject ManagementCRMAccount ManagementExcelOnboardingCustomer SuccessAdaptabilityOrganizational SkillsMicrosoft Office

About the role

This position will report to Swift's Chief Product & Technology Officer.
You'll work directly with clients to understand their goals and challenges, then translate those insights into repeatable improvements across our product, onboarding approach, and internal operations.
This is a remote position with on-site responsibilities at client healthcare systems, particularly during onboarding.

Client Programs & Operations - You'll help design the operating model behind our client experience.
Identify recurring client challenges and recommend scalable solutions. ● Synthesize client feedback into actionable product insights. ● Partner closely with Product and Engineering to improve usability and workflows. ● Help define what "great client experience" looks like and continuously raise the bar.
You'll own client onboarding, implementation, adoption, Quality Assurance and ongoing success while developing the playbooks, processes, and systems that enable us to deliver excellent outcomes consistently as we grow.
With growth comes more opportunity, including a management opportunity to help build the Program Management team.
As an early employee, you'll help define not only how we support clients, but how our company operates.
If you're energized by building in a fast-paced environment, solving operational problems, and working directly with clients to drive meaningful outcomes, you'll thrive here.
This role is for someone who enjoys building as much as doing.
This individual contributor role is equal parts client partner and operational builder.

Bachelor's degree or equivalent professional experience
Project Management certification (PMP or similar) is a plus.
Proven experience leading client onboarding, implementation, or deployment projects.
Demonstrated success designing, implementing, and improving operational processes.
Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams.
Proficiency with CRM systems, project management platforms, and Microsoft Office applications, including Excel and PowerPoint.
Be available for periodic meetings at Swift's Tech Square office (via Catalyst by Wellstar).
Have a passion for solving complex problems and continuously improving processes.

What You'll Own: Client Relationship - You'll become a trusted partner to our healthcare clients throughout their journey.
You won't inherit mature onboarding guides, health score frameworks, or client success playbooks.
Swift's mission is to improve work-life balance for nursing teams and increase financial sustainability for the Healthcare Systems that employ them.
Position Summary We're looking for a Manager, Client Implementation & Experience to deliver an exceptional client experience to Healthcare Systems.

This listing is sourced directly from Alloy Partners's careers page and normalized into a canonical job model.