Wynn Resorts

General Manager - Fine Dining

Las Vegas, NV, United States

Sponsorship not specifiedDetected 8 days ago

Customer SupportLeadershipCommunicationCollaborationMentoringMicrosoft Office

About the role

The General Manager is responsible for upholding Wynn fine dining standard while providing strategic direction to the outlet's leadership.
The GM ensures seamless execution of services, operational efficiency, and financial performance while maintaining Wynn's business objectives.
This role follows direction from the Wynn executive team to enhance service and the overall guest experience.

Consistently review, modify, and implement changes to all relevant operational avenues (menus, service, costs) to amplify profitability.
Maintain the restaurant's facility to ensure all areas are visibly immaculate and presentable as design intended.
Manage the restaurant's labor relations matters compliant with the collective bargaining agreement (CBA).
Direct and manage pre-shift topics to include operational details, VIP reservations, positive employee recognition, and service opportunities.
Create a work environment that promotes teamwork, mutual respect, and employee satisfaction.
Establish and maintain positive relationships/rapport with all (internal/external) guests, focusing efforts to exceed guest expectations at every opportunity.
Create and sustain a service training to establish the best-in-class dining experience.
Create and manage the dining time target for various party sizes to maintain ideal pace of dining experience.

Knowledge: Excellent knowledge of food, beverages, cost control, and reporting (P&L's).
Ability to stand long hours at a time.
Excellent knowledge of food, beverages, cost control, and reporting (P&L's).

Secondary school diploma or above
bachelor's degree in hospitality management is preferred.
Experience with fine dining and/or social dining restaurants food and beverage operations (ideally service, culinary and beverage).
Experience with pre-openings, planning and project management.
Passion and knowledge for service, food and beverage.
Must possess outstanding leadership, organizational, interpersonal and administrative skills, as well as excellent attention to detail with a true focus on the entire guest experience.
Self-motivated, organized, confident, friendly and polite.
Team player who responds quickly to demands and thrives in a high-pressure work environment.

Able to obtain and maintain any licensing or active work cards pertinent to the job, including but not limited to a valid health card, hearing test, or alcohol awareness card.
Follow SNHD health and OHSA safety standards, while striving for constant improvement to avoid health and injury hazards for our guests and employees alike.
Approach daily business and staffing forecasts from an entrepreneurial perspective to create the best-in-class hospitality experience.

Provide supervision, direction, and leadership to the management team/staff to achieve and exceed department goals.
Delegate tasks equitably among the restaurant management team, while mentoring and introducing different aspects of the operations.
Develop and share with the team the vision for the venue, customer service goals, and financial objectives.
Coach, motivate, counsel and evaluate management staff and encourage their participation in decision-making.
Aid in staff hiring, training, and development for both managers and line-level positions. Create operational manuals and relay proper information to all departments to ensure all employees are on the same page and hold team members accountable for their actions.
Provide testing (written, verbal, instructional) to all team members to ensure important information is being understood.
Assess service standards and arrange training sessions and refresher courses for management staff in coordination with the outlet trainer.
Promote a work environment where employees feel empowered, valued, safe, and respected.

This listing is sourced directly from Wynn Resorts's careers page and normalized into a canonical job model.