EvenUp
Staff Software Engineer, Builders
Toronto (hybrid) · Staff+ · Full-time
Sponsorship not specifiedDetected 58 days ago
Site Reliability EngineeringRESTMachine LearningIncident ResponseDesign SystemsProduct ManagementProduct StrategyLeadershipCommunication
About the role
- As a Staff Engineer on our Builders, you'll be the technical anchor of a team that handles EvenUp's highest-priority customer issues - reporting directly into the CPO's org.
- This role is not about being the best firefighter - it's about making sure we need fewer firefighters over time.
- You'll set the technical direction for how EvenUp handles escalations at scale: the tooling, the patterns, the standards.
Responsibilities
- Lead technical resolution of the most complex, multi-system escalations - the ones that require deep cross-functional understanding and careful architectural thinking
- Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root
- Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards
- Partner closely with the CPO and EM to shape the squad's roadmap, balancing urgent reactive work with high-leverage proactive investments
- Act as a product thinker for the squad - synthesizing patterns from escalations into product insights, shaping what the team builds proactively, and making sound scope decisions without PM support
Requirements
- 8+ years of software engineering experience, with a demonstrated track record at the Staff level or equivalent
- Exceptional diagnostic and systems-thinking skills - you can hold the complexity of a multi-service architecture in your head and find the failure point others miss
- Deeply product-minded: you understand the "why" behind customer pain, not just the "what," and you're as comfortable making product decisions as you are architectural ones
- Experience at a high-growth SaaS company navigating rapid product evolution
Nice to have
- Deep familiarity with AI/ML product systems and the failure modes they introduce (data quality, model drift, pipeline failures, etc.)
- Prior background in incident command or escalation management frameworks
- Staff roles at most companies are about going deep in one area.
- This one is about going deep across all of them - with the urgency of a business priority and the backing of the CPO.
- If you want to have the broadest technical impact at a company where the work genuinely matters, this is the role.
- Notice to Candidates:
- EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team - please know that we have no affiliation or connection to these situations.
- To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages.
Skills
- Strong communication skills with engineers, product leaders, and non-technical stakeholders
- A bias toward permanent fixes over repeated patches - you've built things that made whole categories of problems go away
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- A home office stipend.
- Paid parental leave.
- As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
- Please note the above benefits & perks are for full-time employees
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- understanding customer needs deeply, making principled decisions about what to build and what to defer, and influencing the product roadmap based on what you're seeing in escalations.
- Engage directly with key customers or CS leadership when escalations require deep technical credibility at the table
- What We're Looking For
- Experience driving improvements across team boundaries - you influence without authority and get other teams to own their part of the fix
Equal opportunity
- equal opportunity employer.
- We are committed to diversity and inclusion in our company.
This listing is sourced directly from EvenUp's careers page and normalized into a canonical job model.