Firstup
Director of Cloud Operations
Remote - US · Director
Sponsorship not specified$200k-$228kDetected 95 days ago
Distributed SystemsAWSCloud PlatformsKubernetesTerraformCI/CDCircleCIDatadogDevOpsSite Reliability EngineeringIncident ResponseLeadershipCommunication
About the role
- This is a hands-on leadership role responsible for ensuring the reliability, scalability, and efficiency of our systems running across multiple AWS regions in the United States and Europe.
- This role is ideal for a leader who combines deep technical expertise with a pragmatic approach to improving systems, processes, and team capabilities.
- Guide architecture decisions for microservices, Kubernetes (EKS), and serverless workloads to ensure scalability and fault tolerance.
Responsibilities
- Own the availability, performance, and resilience of our multi-region AWS platform.
- Drive improvements in system reliability through well-defined SLIs/SLOs, error budgets, and proactive engineering practices.
- Lead efforts to reduce MTTR and improve incident response effectiveness across the organization.
- Drive cost optimization initiatives across AWS environments without compromising performance or reliability.
Requirements
- Proven track record of leading operational or platform transformations in a SaaS environment.
- Experience operating multi-region, customer-facing systems at scale.
- Technical Expertise
- Strong hands-on experience with:
- Familiarity with serverless architectures and modern cloud-native patterns.
- Deep experience with incident management, on-call operations, and reliability engineering practices.
- Strong understanding of SLO/SLI frameworks, monitoring strategies, and performance optimization.
- Demonstrated ability to balance hands-on technical work with team leadership.
Nice to have
- Infrastructure as Code (Terraform preferred)
Skills
- Cloud Platform & Reliability
- 10+ years in cloud infrastructure, SRE, or DevOps roles, with 3+ years experience leading CloudOps/SRE teams.
Compensation
- Firstup expects the base salary for this role to be between $200,000-$228,000.
Company info
- At Firstup, our mission is to improve the employee experience at every moment that matters, large and small.
- As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.
- Our employees are experts in the employee experience, workforce communications and technology.
- Joining Firstup means joining a movement to make work better for every worker.
- As the world's first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent.
- Our movement has taken root and is evident in our world-class customer base.
- Now we need your help.
- Ready to make a difference in the world?
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This listing is sourced directly from Firstup's careers page and normalized into a canonical job model.