Geeks On Site

Ecommerce Account Manager - Phase V - Fort Myers, FL

Fort Myers, Florida, United States · Full-time

Sponsorship not specified$50k-$55kDetected 100 days ago

Account ManagementExcelSupply ChainLogisticsInventory ManagementShopifyCommunicationProblem SolvingOrganizational SkillsWarehouse Management System

About the role

You are the face of Phase V to our clients, and the voice of our clients inside Phase V.
Conduct regular check-ins, business reviews, and performance updates with each client.
Onboard new clients by coordinating intake of inventory, configuring account preferences, and establishing standard operating procedures specific to their brand.

With robust technology and multi-channel integrations-including major ecommerce platforms and carriers-we deliver the visibility and efficiency needed to scale modern fulfillment operations.
We support a wide range of fulfillment needs, including warehousing, pick and pack, domestic and international shipping, FBA prep, and both B2B and direct-to-consumer fulfillment.
You'll split your time between the office and the warehouse floor, serving as the connective tissue between our fulfillment operations and the ecommerce brands we support.
You'll manage a portfolio of client accounts end to end - from configuring their orders in our OMS to walking the warehouse floor to ensure their products are being picked, packed, and shipped to standard.
Own the day-to-day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V.
Build long-term trust with clients so that Phase V becomes a seamless extension of their business.
Manage and monitor client accounts within the OMS, ensuring orders are flowing correctly from their ecommerce platforms into our fulfillment pipeline.
Coordinate with the tech team to resolve integrations issues and implement system improvements.
Work with warehouse supervisors and team leads to ensure client-specific handling instructions, packaging standards, and quality expectations are being met.
Communicate client feedback to the warehouse team and help implement process improvements.

Phase V Fulfillment provides 3PL order fulfillment services, specializing in ecommerce and direct-to-consumer merchants.
Our platform integrates order management, inventory control, kitting, shipping, and real-time tracking into a single, streamlined process.
Job Overview We're looking for an Ecommerce Account Manager who thrives at the intersection of client relationships and warehouse operations.
This isn't a desk-only role.
Proactively identify client needs, resolve concerns, and look for ways to add value to the partnership.

This listing is sourced directly from Geeks On Site's careers page and normalized into a canonical job model.