Cint
Analyst Customer Success, Measurement US
New Orleans, LA, United States
Sponsorship not specified$48k-$54kDetected 35 days ago
Project ManagementSalesforceCRMAccount ManagementCustomer SuccessResearchExperimental DesignCommunicationCollaborationProblem Solving
About the role
- The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness.
- Media measurement enables advertisers to achieve real-time results for their media campaigns using Cint's proprietary Lucid Measurement platform.
- This role combines analytical problem-solving, customer relationship management, and measurement consulting to help clients maximize the value of Cint's products and achieve their business objectives.
Responsibilities
- Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership
- Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience
- Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness
- Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape
- We deliver across borders.
Requirements
- Minimum 1-3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role
- Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise manner
Nice to have
- Knowledge of the digital media ecosystem and how digital media campaigns are planned, executed, and measured
- Experience in advertising technology, market research, media measurement, customer success, or related industries
- Experience using Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platforms
- Market research coursework or experience
- Working knowledge of statistical concepts and research methodology
- Candidates from Central or East Coast required
- 401K with company matching
- Collaboration is our superpower
Compensation
- The anticipated pay range for this role is $48,000 to $54,000 annual base salary with on target annual commission of $2,000 - $6,000.
- In addition, this position is also eligible for the following
Benefits
- Medical, Dental, and Vision insurance options to suit you and your family's needs
- PTO, unlimited sick days
- Paid maternity and paternity leave
Company info
- Cint is a pioneer in research technology (ResTech).
- Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more.
- The Cint platform is built on a programmatic marketplace, which is the world's largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
- We are feeding the world's curiosity!
- Members of the Measurement Customer Success Team serve as strategic partners to customers throughout their measurement journey.
- The ideal candidate enjoys working directly with customers, diving into data, solving complex challenges, and translating technical concepts into actionable recommendations.
- Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success
- Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success
- Demonstrated ability to build credibility and relationships with customers and internal stakeholders
This listing is sourced directly from Cint's careers page and normalized into a canonical job model.