Zayo
NCC Tier I Technician
United States
Sponsorship not specified$19k-$29kDetected 14 days ago
SalesforceCustomer SupportCiscoCommunicationTime ManagementOrganizational Skills
About the role
- Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
- Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
- Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Responsibilities
- Perform detailed documentation of reported customer issues, ability to identify & communicate customer impact and urgency.
- Escalate/Assign tickets to appropriate teams, leads and managers.
- Professionally manage difficult and/or emotional customer situations.
Requirements
- High School Diploma required.
- Must be able to pass a background screening and CLEAR identification verification
- Zero to one (0-1) years of experience troubleshooting and maintaining SONET and DWDM networks.
- Ability to navigate multiple computer systems/applications simultaneously.
- Requires an individual who is detailed oriented with superb organizational skills and the ability to multitask/prioritize tasks.
- Ability to work in a fast paced environment.
- Knowledgeable with G-Suite applications.
- Excellent written and verbal communication skills.
- Active Listening.
- Data Entry Skills.
- Attention to detail.
- Good time management skills.
Nice to have
- Zero to one (0-1) years of customer service experience (NOC environment is preferred.)
- Knowledge of Ciena, Infinera, Nokia, Cisco, Fujitsu SONET and DWDM equipment preferred.
- Salesforce experience is a plus.
Compensation
- Estimated base pay range for this role is $18.70 - $28.75 USD / hour
Company info
- Monitor and responding to tickets, alerts, and general inquiries from internal and external customers.
- Perform direct communications to customers for updates as necessary.
- Zayo is seeking a Global Network Operations NOC I who is an entry level technician that will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of Layer 1 products and services offered by Zayo.
This listing is sourced directly from Zayo's careers page and normalized into a canonical job model.