AlphaSense
Senior Director of Account Management, Financial Services (Strategics)
Chicago; MA Boston; New York, New York, United States; Remote · Director
Sponsorship not specified$200k-$250kDetected 6 days ago
Account ManagementRecruitingPerformance ManagementCustomer SuccessResearchLeadershipCommunicationTime ManagementMentoring
About the role
- Systems-Oriented: You're a strategic thinker who excels at creating efficient, scalable processes.
- Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
- Coaching & Feedback Enthusiast: You're dedicated to adding value to your team through regular coaching and feedback.
Responsibilities
- Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts.
- Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption
- Own hiring, talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs
- Collaborate with Sales to drive successful growth outcomes
- With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.
Requirements
- 10+ years of work experience in sales, account management, or client success
- 5+ years of direct people management experience
- 2+ year managing managers
- Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
- Ability to distill and explain complex issues in simple terms
- Experience operationalizing the customer journey
- Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
- Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
- Achieve and exceed retention and expansion goals by coaching + modeling 360 degree relationship-building and driving value realization through product utilization
Compensation
- For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables.
Benefits
- Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
Company info
- You measure success by the success of your customers and inspire your team to do the same.
- We are looking for a Senior Director to lead a team of Account Managers and serve as the architect for how we scale.
- Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
- Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
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