Medra

Engagement Manager

San Francisco

Sponsorship not specified$25k-$50kDetected 15 days ago

ExcelCustomer SuccessRoboticsBioinformaticsResearchLab ResearchCollaboration

About the role

We like learning new things and then sharing our new knowledge with each other. - Our team is opinionated and straightforward.
If we have arguments or miscommunication, we resolve conflicts quickly and empathetically.
We value diversity at Medra and welcome applications from those who are traditionally underrepresented in tech.

Own the customer relationship from pre-sale through post-sale, deployment, & expansion
Design, track, and optimize customer success metrics to build the business case
Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy
Develop scalable playbooks for customer engagement and integrate feedback into product development efforts
Strong communicator with executive presence & relationship-building capability,

3+ years of experience working in a biological research lab, across academia or industry, and technical fluency of scientific wet lab workflows

We're a team of passionate, mission-driven engineers from companies like Tesla, Amazon, SpaceX, and Neuralink. We're collaborative and love moving fast, both with our product and on team trips skiing or go-karting!
As a team, we love nerding out about engineering and robotics - plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other.
Our team is opinionated and straightforward. We don't mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically.
Embed with customer teams to assess key pain points, understand scientific workflows, & identify critical requirements
Translate business objectives into a clear roadmap for deployment at our customers, mapping out milestones, dependencies, and success criteria
Dynamically move between high-level strategy and execution-level detail to plan and understand how day-to-day engineering activities map to overall goals, make complex technical trade-offs, and proactively forecast roadblocks
Operate with extreme ownership and set the pace for the team to ensure we ship on time
Technical background in Bioengineering / Biological Engineering / Chemical Engineering / Computational Biology / Biological Sciences / related field
3+ years customer-facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles

l conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies

This listing is sourced directly from Medra's careers page and normalized into a canonical job model.