Sun Life

Associate Director, Client Partner (DentaQuest) - Oklahoma City OK

Oklahoma City, Oklahoma · Director

Sponsorship not specified$98k-$146kDetected 22 days ago

SalesExcelProcess ImprovementContract ManagementCustomer SupportLeadershipCommunicationCollaboration

About the role

This role has oversight of functional operational areas within the Oklahoma market.
They are responsible for contract management, business performance, client retention, staff development and growth of the current business in the local market.
Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.

Manage overall P&L for the region, including managing loss ratio to predetermined target.
Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers and other organizations.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals.

Three years' experience in a supervisory/management role.
Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
Demonstrated ability to solve complex business problems.
Ability to make good judgment conclusions based on data available with minimal supervision.
Ability to prioritize and organize multiple tasks with tight deadlines.
Ability to efficiently operate all job-related office equipment.
Ability to communicate via telephone and work in virtual teams.

Superior organizational, written and oral communication skills, particularly presentation skills.

At our company, we are committed to pay transparency and equity.
The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable.
Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location.
In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business.
$97,600 - 146,400

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need.
We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
DentaQuest manages dental and vision benefits for more than 33 million Americans.
With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Responsible for the determination and implementation of performance and wage evaluations, performance improvement plans, disciplinary processes, and terminations for local staff, in accordance with company policy.
Five years' experience working with external clients/customers; proven track record of providing superior service to internal and external customers.

This listing is sourced directly from Sun Life's careers page and normalized into a canonical job model.