Mednow

Pharmacy Logistics & Customer Experience Associate

Etobicoke, Ontario

Sponsorship not specifiedDetected 8 days ago

LogisticsShopify

About the role

At Mednow, getting the right medication to the right patient at the right time comes down to logistics done well.
We're a fast-growing mail-order pharmacy, and this role sits at the point where our operation meets the patient's door - coordinating every shipment out and being a friendly, reliable voice on the other end of the phone.
It's a hands-on role with a real customer-service heart, in a modern, tech-driven pharmacy where your work is visible and valued.

Familiarity with couriers, delivery platforms, or shipping/order tools (UberDirect, Shopify, Kroll).
Must-haves
Organized and reliable - you keep track of moving parts and things go out on time.
Strong communicator - clear, warm, and confident on the phone
patients feel looked after.
Comfortable with the hands-on side - on your feet during your shift, handling packages and shipping supplies (items are generally small and light).
Detail-oriented - accuracy matters when it's someone's medication and their personal information.
Eligible to work in Canada and able to pass a background check (this role handles medications and patient information).
Nice-to-haves
Experience in pharmacy, healthcare, logistics, or e-commerce fulfillment.
A second language is always an asset with our patient base.

This is a front-row seat in a growing health-tech pharmacy, where the logistics you run are the reason patients get their medications on time.

We're looking for someone organized and dependable who's as comfortable packing and dispatching a day's deliveries as they are calling a patient to follow up.

This listing is sourced directly from Mednow's careers page and normalized into a canonical job model.