Freshworks
Staff Program Manager - Voice of the Customer Programs
San Mateo, CA, United States · Staff+
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
This range already reaches Level IV — the maximum four lottery entries.
DOL prevailing wage, 2026-27 wage year · Market Research Analysts and Marketing Specialists (13-1161) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Deliver quarterly executive Root-Cause Analysis for key CX surveys
- Come build it with us.
Requirements
- 4+ years of Program Management experience
- 3+ years of experience in Customer Experience (CX), Market Research, or Customer Insights, with direct ownership of VoC programs
- Hands-on experience with Qualtrics (survey design, logic, dashboards, and integrations) is preferred.
- Bachelor's degree in Business, Data Analytics, Marketing, Psychology, or a related field (or equivalent practical experience).
Compensation
- The annual base salary range for this position is $166,345 - $205,485.
Benefits
- This role is also eligible for a target bonus.
- Freshworks offers multiple options for dental, medical, vision, disability, and life insurance.
- Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered.
- Freshworks also offers adoption and parental leave benefits.
Company info
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- We are committed to providing
Equal opportunity
- equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.