Justworks

Director, Customer Success

New York, New York · Director

Sponsorship not specified$188k-$242kDetected 6 days ago

OKRsAccount ManagementCustomer SuccessCustomer SupportLeadershipCollaborationMentoringAdaptability

Stay score

odds of building a lasting career here

59Sponsors, lottery-bound

Cap-exempt (no lottery)0

Sponsors this role80

Entry-level history0

PERM / green-card track0

Lottery odds (Level IV)94

Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level IV · 4×

Level I$66,9141 entry

Level II$99,8402 entries

Level III$132,7463 entries

Level IV$165,6724 entries

This range already reaches Level IV — the maximum four lottery entries.

DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

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About the role

We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business.
We're data-driven and never stop iterating.

Responsibilities

A problem solver- you genuinely enjoy figuring out how and why things work, and looks to optimize for the customers and scale for Justworks
Lead, expand and mentor the CSM team by setting the strategy, prioritizing Objectives and Key Results (OKRs), as well as hiring, training and developing a world-class team.
Drive customer lifetime value by ensuring customers maximize the value our services and product provides.
Co-create and execute a customer-led revenue generation strategy in partnership with the Director of Growth & Retention, activating the named business into measurable pipeline and recurring revenue.
Own revenue targets and operating rhythms for Customer Success, identifying and prioritizing opportunities while ensuring trust with the named book is not jeopardized.
Partner closely with the account development team to engage with existing customers to reach business revenue goals.
Perform other duties, as needed, based on department and/or organizational needs.
Consultative -Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

Requirements

Adaptability -The ability to adjust your approach or actions in response to changes in your external environment.
Minimum of 10 years of professional experience, ideally in customer success, account management, account development, customer support, professional services or related fields
Minimum of 6 years of people management experience building and managing large (60+ employees) customer-facing teams in a fast-paced, dynamic environment
Experience in driving commercial outcomes and results, specifically with existing customers
Experience working with complex products and communicating complicated ideas and processes in an easy to understand way
Ability to architect success delivery models that align with current customer segments, deliver customer value and scale with growth projections
Comfortable advocating for customers with the ability and willingness to engage directly with customers
Approach decision making with a data-driven mindset to experiment and iterate
Passionate about our Customer Success team identity of being Humans, Owners, Optimists and Experts, and our approach of service excellence
Experience in tech/SaaS a plus

Compensation

The team provides strategic support through all aspects of a company's time with Justworks- supporting annual health insurance renewals, product optimization and evaluation and adoption of new products and solutions including ancillary bene

Company info

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
We solve HR issues.
If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks.
These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you'll fit right in.
Display a high level of professionalism and compassion when working with employees and customers.

Visa & Work Authorization

all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera

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This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.