thefivestar
Membership Services Associate
Dallas, Texas
Sponsorship not specifiedDetected 21 days ago
HubSpotLogisticsCustomer SupportCommunicationOrganizational SkillsMicrosoft Office
About the role
- This role is ideal for someone who loves supporting others, thrives in a dynamic environment, and is eager to grow with a mission-driven organization.
Responsibilities
- Member Support & Communication
- Provide responsive and thoughtful member support via phone and email
- Monitor and manage key inboxes and main phone lines
- Support reactivation campaigns and follow-ups on membership lapses
- Coordinate with the sales support team to ensure seamless handoffs
- Maintain accurate and up-to-date member records
- Perform list imports and chapter-level member report generation
- Track engagement and support reporting efforts
Requirements
- Excellent interpersonal and communication skills
- Highly organized with strong attention to detail
- Comfortable handling light technical tasks such as updating websites, databases, or platforms
- Able to manage multiple priorities efficiently and meet deadlines
- Growth Opportunities - We are committed to training and growing talent from within
- Collaborative Culture - Be part of a supportive, mission-focused team
- Impact-Driven - Help deliver resources and experiences that make a difference in our member community
Nice to have
- Experience with tools such as Asana, HubSpot, Microsoft Office, and basic content management systems (CMS) is preferred
- Prior customer service experience in a client-facing role is preferred
Benefits
- Guide members through event registration and education platforms
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This listing is sourced directly from thefivestar's careers page and normalized into a canonical job model.