Columbia
Director, Customer Engagement
Portland, Oregon, United States of America · Director · Full-time
Sponsorship not specifiedDetected 30 days ago
Supply ChainLogisticsERPLeadershipCommunicationCollaborationMentoring
About the role
- Represent NA Customers operational needs within account plans and supply chain strategies
- Serve as the connective tissue between internal teams and customer teams
- Improve OTIF, fill rate, compliance, chargebacks, returns, and other wholesale KPIs
Responsibilities
- Build strong, trust‑based relationships with wholesale partners' supply chain and buying teams
- Develop and manage account specific service level agreements and performance scorecards
- Drive alignment across Sales, Planning, Fulfillment, Distribution, Logistics, and Finance
- Set clear goals, define milestones, and drive accountability across teams
- Remove roadblocks, manage risk, and ensure initiatives deliver service, cost, and customer satisfaction improvements
- Deliver a modern operating model that scales, reduces friction, and improves service and profitability
- Attract, develop, and retain talent that supports a modern, scalable wholesale operating model
Requirements
- 10+ years of experience in wholesale operations, supply chain, customer operations, or related fields.
Nice to have
- Bachelor's degree in business, supply chain, or related field
- advanced degree preferred.
- Apparel/footwear or consumer goods industry experience strongly preferred.
Skills
- Advance digital collaboration, automation, and self‑service tools across the ecosystem
Benefits
- We have extensive wellness benefits, employee discounts and a generous time off program available.
Company info
- This position is designated as a hybrid role based out of our headquarters near Portland, Oregon.
- The current expectation is for employees to work onsite four days per week, subject to change based on business needs.
- This in-office requirement may be adjusted at the discretion of the company.
Equal opportunity
- If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the
Apply directly at Columbia →Create a free account for alerts like thisView Columbia immigration profile
This listing is sourced directly from Columbia's careers page and normalized into a canonical job model.