Waystar
Enrollment Support Coordinator
Atlanta, GA
Sponsorship not specifiedDetected 13 days ago
SalesforceCRMExcelCustomer SupportCommunicationCritical ThinkingMicrosoft Office
About the role
- ABOUT THIS POSITION This representative is responsible for supporting the EDI enrollment processes for the majority of our clients.
- The role requires completion of both technical & administrative tasks and frontline client communication.
- Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.
Responsibilities
- Manage and prioritize a dynamic queue of cases, ensuring service level agreements (SLAs) are met.
- Support frontline enrollment process es by processing enrollment requests, working with payers, and assisting client ele directly.
- Apply critical thinking, logical reasoning and root cause analysis to analyze enrollment issues and develop effective solutions.
- This role is critical in managing a queue of technical enrollment cases to ensure timely resolution and maintain a high level of communication standards.
- Ability to effectively build and maintain professional relationship s with clientele.
Requirements
- Proficiency in manipulating PDF s with Adobe or similar PDF editing program.
- Ability to meet deadlines with a strong sense of urgency.
- Ability to prioritize competing tasks under aggressive time constraints.
- Self-motivated with the ability to multitask and work independently as well as in a team setting.
Nice to have
- 2+ years of experience in technical support, case management or operational role.
- Proficiency with Salesforce or similar CRM platform.
- Familiarity with case management best practices and workflows.
- best work, always
- making it happen
- and joyful, optimistic & fun.
- Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.
- For more information, visit waystar.com or follow @Waystar on Twitter.
Compensation
- Competitive total rewards (base salary + bonus, if applicable)
Benefits
- Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
- We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
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This listing is sourced directly from Waystar's careers page and normalized into a canonical job model.