Core One

Support Generalist

McLean, VA · Staff+ · Contract

No sponsorshipDetected 62 days ago

TypeScriptCustomer SupportCommunicationCritical ThinkingOrganizational Skills

About the role

Adhere to established methods, regulations, and procedures to perform support functions.
Establish and maintain effective working relationships across the Sponsor's organization and IC.
Work with Other Governmental Agencies (OGAs) to develop considerable knowledge of regulations, policies, processes, procedures, technology, tools, resources, and culture to become a SME to execute specialized activities in the Sponsor's security-focused enviornment.
Deconflict information on documents with database information.
Core One seeks an experienced Support Generalist to support the US Government in the Northern Virginia area.
This role will build and maintain relationships with colleagues in other U.S. Government agencies (OGA) and internal and external commercial service providers
Demonstrate considerable initiative by anticipating customer support requirements and taking action to resolve complex issues within the assigned work unit's specialized service.

Ability to apply critical thinking skills to resolve moderate to complex issues with minimum guidance and assistance from more experienced contractor or staff team members

High School Diploma or GED
Bachelors' degree
In addition, Core One is a team-oriented, dynamic and growing company that values exceptional performance.
Core One is an Equal Opportunity Employer.
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Preferred: At least two (2) years of the four (4) years total experience supporting the Sponsor.
Preferred: Bachelors' degree

Ability to focus on detail and apply excellent organizational skills to taskings.
Ability to manipulate and analyze large volumes of data to identify trends and make recommendations on processes.
Demonstrated ability to provide clear, concise and transparent communications in both written and oral format.

Because Core One is committed to seeking top talent, we offer competitive compensation and benefits packages.

Provide assistance and instruction to customers on matters related to the area of assignment as well as processes that are cross-functional disciplines.
Interpret or seek interpretation of policy and regulation on behalf of customers.
Develop and facilitate training and briefings to customers on assigned work unit's area of expertise; provide one-on-on briefings to customers as needed.
Establish effective working relationships with key customers and service providers with Sponsor staff direction.
The candidate will be responsible for providing support expertise to customers across the Agency to satisfy moderately-complex to complex specialized customer requirements in all areas of support.
Process various forms and authorization memos in support of dynamic requirements for Sponsor and OGA customers.

Establish and maintain effective working relationships across the Sponsor's organization and IC

This listing is sourced directly from Core One's careers page and normalized into a canonical job model.