EDB
Principal Customer Success Manager
Remote - United States · Principal
Sponsorship not specifiedDetected 21 days ago
PostgreSQLLinuxData AnalysisStakeholder ManagementAccount ManagementCustomer SuccessCommunicationProblem SolvingPublic Speaking
About the role
- WHO Your passion as a professional CSM is being a champion for your accounts.
- We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026!
- We'd love to hear from you and we want you to apply!
Responsibilities
- Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings.
- Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge
- Utilize consultative motions to drive outcomes throughout the customer lifecycle
- Oversee and lead the coordination of EDB resources and escalate account issues for successful resolution
- Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references
- Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references
Benefits
- Proactive management of customers to optimize account health, mitigate risk, and reduce churn
- Consult with customers on benefits and value of EDB portfolio and related technologies
Company info
- Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment
This listing is sourced directly from EDB's careers page and normalized into a canonical job model.