Blackbaud
Senior Customer Support Associate
Ontario, Canada · Senior
Sponsorship not specifiedDetected 76 days ago
ExpressCRMCustomer SupportLeadershipCommunicationCollaborationMentoringAdaptability
About the role
- We are looking for an experienced Senior Customer Support Associate to join our team in Canada.
- This role is a highly skilled individual contributor focused on delivering expert‑level support for Blackbaud Raiser's Edge (RE), including RENXT and RE7, as well as integrated products such as Online Express, Blackbaud Online Giving, Blackbaud Merchant Services, and Blackbaud Payment Services.
Responsibilities
- Senior Support professionals serve as trusted subject matter experts and contribute to support quality, operational stability, and continuous improvement through deep product knowledge, collaboration, and mentorship.
- About the role We are looking for an experienced Senior Customer Support Associate to join our team in Canada.
- In this role, you will work directly with customers to resolve complex, high‑impact issues, take full ownership of Support cases, and deliver a strong customer experience.
Skills
- BLKB) is the world's leading cloud software company powering social good.
Benefits
- Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Equal opportunity
- Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment.
- equal opportunity employer and is committed to maintaining an inclusive work environment.
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This listing is sourced directly from Blackbaud's careers page and normalized into a canonical job model.