Tulip
Customer Success Manager, General Manufacturing
Somerville, MA
Sponsorship not specified$100k-$160kDetected 5 days ago
Account ManagementCustomer SuccessCustomer SupportLeadershipPublic Speaking
About the role
- Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work.
- You've figured out how to use AI to get more done in less time, and you're curious what else is possible.
Responsibilities
- Coordinate across internal teams - including Customer Support, Professional Services, Product Management, and Sales - to resolve customer needs
- Build and improve internal processes and content to help scale and mature the Customer Success function
- Partner with Sales during account handoff and onboarding to ensure a smooth transition into active usage
- Tulip's partners, who may also be supporting an account
- We're building a strong, diverse team that values hard work, families, and personal well-being.
Nice to have
- 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or another client-facing role in the manufacturing and operations industry
- Direct experience implementing change in manufacturing shop floor operations or business information technology systems in operational environments
- Experience creating and leading executive presentations in enterprise and multicultural business environments
- Experience coordinating and leading action across cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Ability to travel (estimated 20%)
- MBA/Masters a plus
Skills
- A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel.
Compensation
- The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations.
Benefits
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Fitness subsidies
- Manage a portfolio of customer accounts, tracking usage and health relative to their digital transformation with Tulip
- Communicate account health, risk, and ROI clearly to both customer stakeholders and internal leadership
- Benefits of working with us include:
- Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- Guide customers to use Tulip to improve their operations through digitization, recommending use cases and tracking and communicating ROI
- Act as a trusted partner to customers, managing contract renewals and supporting commercial expansion
- At Tulip, we celebrate all.
Equal opportunity
- We are an equal opportunity employer.
This listing is sourced directly from Tulip's careers page and normalized into a canonical job model.