Relativity
Senior Incident Manager
Illinois · Senior
Sponsorship not specifiedDetected 30 days ago
Site Reliability EngineeringProject ManagementVendor ManagementCustomer SupportLeadershipCommunicationTime Management
About the role
- Works closely with the other incident managers, problem managers and SRE to identify and minimize the cause/effect relationships between incidents, changes and problems.
- Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Responsibilities
- Coordinate, facilitate, communicat e across team s /resources across multiple channels to drive resolution of major incidents and ensure all SLAs are met
- Work with other team members to give input to and support our other incident and problem management processe s
Requirements
- Ability to work under pressure in a fast paced environment
Nice to have
- Strong leadership and initiative under pressure
- Strong procedure and process orientation
- ITIL v3 /v4 or ITSM Foundation Certification
- Team player and willing to work toward individual and shared goal s
Compensation
- The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
- Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
- $101,000 and $151,000
Company info
- Work with customers that are experiencing a significant volume of incidents to communicate incident status in a consistent and coherent manne r to enhance customer experience
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This listing is sourced directly from Relativity's careers page and normalized into a canonical job model.