Mexdigital
Customer Support Specialist
Canada
Sponsorship not specifiedDetected 46 days ago
CRMCustomer SupportCommunication
About the role
- We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets.
- This role will primarily support Chinese-speaking clients during Canada coverage hours and requires availability to work evening shifts.
Responsibilities
- Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
- Support clients through account opening, verification, funding, and withdrawal processes.
Requirements
- A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
Nice to have
- Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
- Experience supporting Chinese-speaking clients in a regulated financial services environment.
- Work with one of the world's leading financial derivatives institutions.
- Access to a dynamic, international, and fast-growing environment.
- Strong opportunities for career progression within a global financial group.
- MultiBank Group is an equal opportunity employer.
- Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
Compensation
- Competitive salary plus performance-based incentives.
Benefits
- Provide support to Chinese-speaking clients during Canada coverage hours.
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This listing is sourced directly from Mexdigital's careers page and normalized into a canonical job model.