The Estate Yountville

Reservations Agent

Yountville, CA

Sponsorship not specifiedDetected 1 day ago

About the role

The Reservations Agent is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards.
He/she is also responsible for participating in the monthly Rooms Merchandising meeting.
ESSENTIAL JOB RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly service oriented manner.

Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
Maintain a warm and friendly demeanor at all times.
Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.

Experience in a hotel or a related field required.
High School diploma or equivalent required.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
Compile and input all necessary information for the required Rooms Merchandising meetings.

Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.

This listing is sourced directly from The Estate Yountville's careers page and normalized into a canonical job model.