Augmodo

Solutions Program Manager

United States

Sponsorship not specified$140k-$180kDetected 8 days ago

Computer VisionProject ManagementAgileLogisticsCustomer SuccessCommunicationProblem SolvingOrganizational Skills

About the role

The ideal candidate thrives in fast-moving environments, communicates equally well with engineers and executives, and takes genuine ownership of outcomes.
Serve as the primary point of contact between the Customer team and technical decision-makers, determining ownership, routing priorities, and facilitating clear communication when deliverables span multiple areas.
Coordinate badge and hardware troubleshooting and installation logistics with Customer Success and the Infrastructure Technical team.

Build and maintain a Live Tracker of open items with Technical teams; share status with the Customer Decision Maker regularly, taking initiative to resolve with urgency and in support of end-customer objectives.
Collaborate with Sales, Customer Success and Product to define and refine customer program KPIs, use cases and business case; validate feasibility and propose timelines based on input from Technical Teams.
Support Product and Commercial teams in formulating comprehensive pilot scopes, defining KPIs, and establishing clear KPI measurement methodologies.
Own the program timeline from kick-off to close; track milestones, dependencies, and blockers. Be the forcing function that ensures momentum and on-time delivery.
Manage lab and store install scheduling and coordination with the Infrastructure Technical Team and Customer Success.
Initiate data collection workflows and manage associated dependencies.
Own the weekly internal customer team meeting with Technical Team; set the agenda, drive decisions, and ensure follow-through on actions.
Own internal communication across Engineering, Product, and Customer/Commercial teams, acting as the primary source of truth for pilot status.
Develop and manage detailed project timelines that account for internal engineering development cycles, data operations needs, and external customer requirements and dependencies. This will be central to customer program management.

Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
3+ years of experience in technical program management, product management, or a similar role managing complex projects with internal and external stakeholders.
Strong analytical and problem-solving skills, with a track record of identifying and resolving project blockers.
Experience supporting customer-facing teams and communicating directly with enterprise clients.
Secure and organize all customer inputs required by Technical Teams
Proven ability to formulate project plans, manage complex timelines, and drive cross-functional teams to meet deadlines.
Exceptional communication skills; able to articulate technical concepts clearly to non-technical audiences and translate customer requirements into actionable engineering tasks.

Familiarity with agile methodologies and project management tools (e.g., Linear, Notion).
Understanding of the software development lifecycle, particularly in real-time or AI-driven systems.
Augmodo is an equal opportunity employer.

Facilitate technical communications and requirements gathering between customers and Technical Teams.

This listing is sourced directly from Augmodo's careers page and normalized into a canonical job model.