Gongio

Professional Services Consultant

Chicago

Sponsorship not specified$100k-$150kDetected 7 days ago

Project ManagementHubSpotSalesforceCRMSalesPipeline ManagementCustomer SuccessCommunication

About the role

Gong harnesses the power of AI to transform how revenue teams win.
The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams.
For more information, visit www.gong.io.

Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.
Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.
Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare.
Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.
Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools).
Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities.
You will manage multiple projects concurrently, executing core functional tasks such as process mapping, solution configuration, and quality assurance to deliver a best-in-class implementation experience.

Required Experience & Expertise
4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.
Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
Working knowledge of a common Sales Methodology (e.g., MEDDICCC, Challenger Sale, Miller Heiman, etc.).
Experience supporting implementations in the Mid-Market or Small Enterprise segment.
Familiarity with foundational project management principles (scope management, task planning).
Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).
Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.
Willingness to travel (up to 25%) to customer sites for critical project milestones.
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.

At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.
The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.
Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
So if this sounds like something that interests you regardless of compensation, please reach out.
The annual salary hiring range for this position is $100,000-$150,000 USD.

Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Work from home stipend to help you succeed in a remote environment.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location.

Austin, Chicago, or NYC.
Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.
We are shaping the future of revenue intelligence and we want people who are excited to build what comes next.
The Consultant role is a hands-on, individual contributor position responsible for guiding our Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform.
You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively.
Consultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations.
At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.

This listing is sourced directly from Gongio's careers page and normalized into a canonical job model.