Hi Marley

Hi Marley

Sr. Customer Success Manager

Hybrid - Boston, MA · Senior

Sponsorship not specified$85k-$157kDetected 22 days ago
Customer SuccessCollaborationProperty & Casualty

About the role

  • Insurance touches people during some of the most challenging moments in their lives.
  • If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.
  • As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base.

Responsibilities

  • As the expert on each of your customer's strategic goals, you will outline prescriptive customer success plans that map to value realization and drive ongoing user engagement
  • Identify opportunities to expand the relationship and support the growth of the customer
  • Drive the risk mitigation strategy by working cross functionally and ensuring accountability across multiple departments within Hi Marley
  • Strong relationship builder who is able to connect and build trust with a diverse set of internal and external stakeholders
  • We build AI-powered software that keeps everyone in the claims conversation informed and connected.
  • The Hi Marley Customer Success team seeks to build a culture of collaboration and customer-centricity.
  • It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

Requirements

  • 5-7+ years of relevant experience including Customer Success or related roles, including ownership of clients within P&C Insurance
  • Ability to quickly grasp and succinctly explain technological and business concepts
  • Ability to travel about once a month

Compensation

  • Compensation, Benefits & Perks:

Benefits

  • Equity grants for all employees
  • Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
  • Monthly wellness stipend
  • Paid parental leave
  • A flexible vacation policy - we all work hard and take time when we need it
  • Offers are determined based on these factors as well as internal peer equity.
  • In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:
  • Track and measure the net benefits of Hi Marley against well-defined customer goals and objectives and provide quantified data to customers and internal Hi Marley teams

Company info

  • Max Courage - We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
  • At Hi Marley, our culture is built on three core values that every employee embodies:
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  • Team with Account Managers to maintain positive relationships with our customers and have ownership of Customers' success with Hi Marley platform services
  • Engage regularly with customers via operational reviews, check-ins, and email to engage in program adoption, evaluate needs and tracking of goals
  • most specifically with our customer success, product, and engineering teams to ensure the voice of the customer is at the center of everything we do
  • What We're Looking For:
  • Track record of providing consultative and proactive support to customers
  • Team with Account Managers to maintain positive relationships with our customers and have ownership of Customers' success with Hi Marley platform services; measured through retention rate, Customer Satisfaction (NPS), and other engagement metrics.
  • Work agile; most specifically with our customer success, product, and engineering teams to ensure the voice of the customer is at the center of everything we do
  • Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve.
  • We are growing rapidly and are looking for a Sr.
  • In this role you will maintain a high level of customer satisfaction by building lasting relationships with our customers and ensuring they realize full value from their investment with Hi Marley.
  • Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for 2-3 days each week.
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This listing is sourced directly from Hi Marley's careers page and normalized into a canonical job model.