Ansible Government Solutions, LLC

Ansible Government Solutions, LLC

Dedicated Operations Technical Account Manager (OpenShift) [Secret Clearance

Remote US AL · Full-time

No sponsorship$108k-$173kDetected 9 days ago
KubernetesCI/CDLinuxSite Reliability EngineeringCustomer SuccessCustomer SupportCommunicationCollaboration

About the role

  • Red Hat's North American Public Sector Customer Success team is looking for an experienced enterprise-level engineer to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in Huntsville, AL.
  • This is a 100% On-Site Position [not remote].
  • The salary range for this position is $107,980.00 - $172,730.00.

Responsibilities

  • Execute Day 2 OpenShift Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters.
  • Manage cluster scaling, container networking (SDN/OVN), persistent storage (e.g., ODF), and compute resources to ensure platform stability and successful upgrades.
  • Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.
  • Case Management: Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge
  • Prior experience in a support, engineering, or site reliability engineering (SRE) organization, particularly within the public sector or defense environments.
  • Ability to manage multiple cluster environments and projects with an eye for detail and shifting priorities in a high-stakes environment.
  • Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters.
  • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.
  • Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge
  • Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.

Requirements

  • Active Secret (or higher) U.S. Government clearance is required.
  • 5+ years of Linux system administration
  • experience, with 3+ years of specific, hands-on experience in Red Hat OpenShift
  • ability to convey complex cloud-native concepts clearly and concisely to both technical and non-technical stakeholders.

Nice to have

  • Bachelor's degree in a technology-related discipline
  • Red Hat Certified Specialist in OpenShift Administration (EX280)
  • Red Hat Certified Specialist in OpenShift Automation and Integration (EX380), or Certified Kubernetes Administrator (CKA).
  • Actual offer will be based on your qualifications.
  • Pay Transparency
  • Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.
  • We're a leader in open source because of our open and inclusive environment.
  • We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Compensation

  • Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity.
  • Annual salary is one component of Red Hat's compensation package.
  • For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
  • Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Equal opportunity

  • Policy (EEO)
  • Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
  • Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
  • Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Visa & Work Authorization

  • Requires US Citizenship
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