Entyre Inc

Customer Success Specialist - Up to $2,000 Sign-on Bonus!

Arlington, Virginia, United States

Sponsorship not specifiedDetected 25 days ago

CRMProcess ImprovementOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding KPIs.
In this fast-paced role, you'll play a critical part in driving customer satisfaction and retention by ensuring seamless onboarding, proactive engagement, and consistent follow-up.
You thrive in a competitive environment, put the customer first, and are motivated by hitting goals and delivering value.

Responsibilities

Customer Outreach & Follow-Up: Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey.
Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
Cross-Functional Collaboration: Work closely with sales, support, and clinical teams to ensure seamless communication and alignment of administrative processes.
Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey.
Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
Work closely with sales, support, and clinical teams to ensure seamless communication and alignment of administrative processes.

Requirements

Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.

Nice to have

Familiarity with Medicaid/Medicare programs is a plus.

Company info

Would you like to become part of a modern healthcare organization?
Then come and join us today!
Join our team and make a meaningful difference in the lives of individuals and families.
Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services.
As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment.
Candidate must live within reasonable commuting distance of Arlington, VA.
Position Overview: We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding KPIs.
You'll work cross-functionally to streamline workflows, surface actionable insights, and ensure our customers are getting the most out of our solutions-contributing directly to growth and customer loyalty.

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This listing is sourced directly from Entyre Inc's careers page and normalized into a canonical job model.