Velsera

Customer Support Specialist

United States

Sponsorship not specifiedDetected 35 days ago

SwiftCRMCustomer SupportBioinformaticsCommunicationProblem SolvingTime Management

About the role

We provide software and professional services across drug discovery, diagnostics, and clinical genomics.
Resolve complex issues related to the specialized domain or product.
Provide guidance and assistance to other team members as needed.

You will contribute to the creation of support documentation and knowledge base articles, and support cross-functional projects and initiatives in your area of expertise.
Provide specialized support to customers in the bioinformatics, precision medicine, and workflow automation fields both in and out of office hours.
Collaborate with internal teams to troubleshoot and resolve complex technical & functional issues.
Document and track customer interactions, issues, and resolutions in the support ticketing system.
Contribute to the creation of support documentation, knowledge base articles, and best practices related to the specialized area.
Assist in continuous improvement efforts to enhance technical support processes and customer satisfaction.
Strong knowledge and expertise in the specialized area of technical support, such as bioinformatics, precision medicine, or workflow automation.
Proven experience in providing technical support in the specialized domain.

Bachelor's degree or higher in a relevant field, such as bioinformatics, genomics, or a life sciences discipline.
Proficiency in using help desk software, CRM systems, and other technical support tools.

Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights.

At Velsera, we are changing that.
With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries!
US Remote Who we are Medicine moves too slow.

Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information

ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information

This listing is sourced directly from Velsera's careers page and normalized into a canonical job model.