Modmed
Enterprise RCM Client Advisor
Remote - USA
Sponsorship not specifiedDetected 30 days ago
Cloud PlatformsExcelCustomer SupportEHR/EMRCommunicationCollaborationProblem SolvingPublic Speaking
About the role
- Conduct routine client meetings to review business metrics, progress, recommendations and other proactive topics to ensure high quality delivery of contracted services.
- Provide a high-level of value and customer service to our enterprise client practices by identifying and efficiently working with RCM operations and the client to resolve insurance and other billing-related issues.
- Participate in sales calls as needed to demonstrate depth of domain expertise.
Responsibilities
- Manage and monitor the end-to-end RCM process for assigned clients and track RCM KPIs for clients, ensuring alignment with organizational goals and SLAs.
- Conduct regular audits and assessments to proactively identify areas for improvement and optimization and collaborate with operational functions on aggressive strategies to facilitate positive client outcomes related to revenue cycle.
- Establish, implement and manage Practice Performance Plans that identify, quantify and resolve issues that are impacting service levels and/or delivery of contractual obligations, as needed.
- Review and analyze customer accounts; identify trends and issues, recommend and implement solutions and see through to a successful resolution.
Requirements
- strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.
- Strong analytical and problem-solving skills required.
- Exceptional written, verbal, and interpersonal communication skills required.
- Professional demeanor required.
- Ability to travel domestically up to 10%.
Skills
- Consistently ranked as a Top Place to Work
- 2025
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
- In this client-facing role, you will be responsible for managing and reporting on the RCM operations for our enterprise-sized medical practice clients.
- Serve as the primary point of contact for enterprise-sized medical practice client(s) and develop and maintain strong client relationships to understand their unique RCM needs and challenges.
- Serve as a subject matter expert on processes and workflows related to RCM Advisor role and maintain knowledge on current healthcare industry and specialty related changes.
Company info
- Venture-Backed Company of the Year
- We are growing fast, thinking big, and we are just getting started.
- Ready to modernize medicine with us?
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Collaborate with internal RCM operations and global team to improve client metrics and ensure seamless service delivery.
This listing is sourced directly from Modmed's careers page and normalized into a canonical job model.