Jobs at Dataminr

Jobs at Dataminr

Customer Success Associate, Physical Security

US Remote

Sponsorship not specified$83k-$123kDetected 6 days ago
LLMsAgentic AISalesforceCRMAccount ManagementBusiness DevelopmentCustomer SuccessOrganizational Skills

About the role

  • Be an expert on Dataminr's platform with a deep understanding of open source and social media analytics
  • Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
  • Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams

Responsibilities

  • Manage and develop a portfolio of companies based in NORAM with a focus on retention and expansion
  • Provide user-level support to augment business development efforts across the Corporate Risk vertical
  • Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal

Requirements

  • 2-3+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
  • Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
  • High level of accountability and the ability to execute on multiple and competing projects and deadlines
  • If you have any queries, please contact recruiting@dataminr.com or privacy@dataminr.com.
  • At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
  • Experience providing product support at the user level
  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
  • #LI-REMOTE
  • About Dataminr
  • At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.
  • Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI 'boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
  • As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here.
  • We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.

Nice to have

  • See yourself at Dataminr
  • You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy.
  • You're able to prepare sales proposals, forecasts and account
  • AI Innovation at Dataminr
  • Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
  • Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus
  • Experience with Salesforce or similar CRM a plus

Compensation

  • The annual on-target earnings (OTE) for this position are $83,000 - $122,500, which consists of the annual base salary and annual commission target for the role.

Visa & Work Authorization

  • ligion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status
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This listing is sourced directly from Jobs at Dataminr's careers page and normalized into a canonical job model.