Onetp
Business Analyst
TPCA Toronto
Sponsorship not specifiedDetected 15 days ago
SQLData AnalysisData VisualizationStakeholder ManagementExcelCommunicationPublic Speaking
About the role
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- Manage stakeholder expectations and ensure alignment on deliverables, timelines, and business outcomes.
- Build and maintain strong relationships across cross-functional teams and leadership.
- Create and deliver business reporting data frameworks and updates using tools for daily, weekly, quarterly and yearly performance reporting to multiple lines of businesses.
- Develop a comprehensive global business reporting dashboard using SQL based on business needs.
- Perform quartile analysis to inform tactical and strategic approaches for sales performance management.
- Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.
- We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
Requirements
- Bachelor's degree in Business, Data Analytics, Information Systems, or related field.
- 2-3 years of experience in data reporting and analysis.
- Proven track record in stakeholder communication and management, reporting, and data analysis.
- Proficiency in Google Sheets, including pivot tables, conditional formatting, vlookup, etc.
- Prior experience in putting together a reporting framework and business review presentations from a data perspective.
- Experience working in Business Process Outsourcing and is used to a very fast-paced environment.
Skills
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- Why Choose Teleperformance?
- Our dedication to employee satisfaction distinguishes us.
Compensation
- Annual Base Salary of CAD $54,500
Benefits
- 2 weeks annual leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.
- Diversity, Equity & Inclusion
Company info
- Autonomous
- We encourage and trust your decision-making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible
- We believe in results
- Innovative
- All ideas matter
- Inclusive
- Everyone is Included and everyone wins
- TP is a worldwide leader in client experience management and contact center business process outsourcing.
- With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
- We also provide services in 300 languages and dialects.
- Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
- Our Work Culture
Equal opportunity
- If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
- Equal Opportunity Employer
- Job Application Accommodation:
Visa & Work Authorization
- ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.