Instrumental Inc

Technical Customer Success Executive, Manufacturing

Palo Alto, USA

Sponsorship not specified$180k-$250kDetected 287 days ago

Data AnalysisSalesCustomer SuccessHardware DesignCommunicationPublic Speaking

About the role

We capture digital exhaust and engineering context from assembly lines-images, test logs, BOM data, performance, repair cycles-and our AI engines identify insights that are difficult or impossible for human engineers to find.
We've recently hit an inflection point in the AI Compute market, which is driving significant scale and growth.
Instrumental technology plays a critical role in accelerating the delivery of AI compute for global data centers.

Perform quarterly executive business reviews, presenting to the VP level to showcase the results and impact attained through the Instrumental platform.

2+ years of demonstrated success in hardware development and or manufacturing-focused technical program management with experience presenting outcomes to the VP level.
We value passion for the hardware industry and the ability to learn.

Instrumental is proud to offer a highly-rated variety of benefits, including health, vision, dental, commuter plans, and parental leave.

Deliver value to customers and drive platform engagement, owning 5-10 customers, you will engage cross-functional teams at our customers and their manufacturing partners in order to help them deliver on accelerated time to market for NPI and improved first pass yield in production.
While you will have access to resources at Instrumental to assist you, many times you will have to take action yourself and do whatever it takes to deliver ROI to your customers.
Generating business value assessments to justify further customer investment in the Instrumental platform Orchestrate Instrumental team members in order to maximise value for customers.
You will drive our C-Suite, Sales team, Product, Engineering, Data Quality analysts and others on behalf of our customers.

This listing is sourced directly from Instrumental Inc's careers page and normalized into a canonical job model.