ovationlawfirm
Intake Site Manager
Lehi, Utah
Sponsorship not specifiedDetected 5 days ago
HubSpotCRMPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptabilityOrganizational Skills
About the role
- This position is well-suited for individuals with backgrounds in sales, client relations or intake who are confident communicators, results-driven and comfortable working in high-volume environments.
- Monitor team performance metrics and provide feedback to Lemon Law Department Director.
- Help resolve operational issues and escalations in a timely and professional manner.
Responsibilities
- Support and guide the daily performance of the intake team to ensure a positive and efficient client experience.
- Collaborate with Operations, QA, and Training teams to improve workflows and intake processes.
- Effectively support team performance and daily intake operations in a fast-paced environment.
- Build strong collaboration and communication across the intake team.
- Maintain high standards of accuracy, responsiveness, and professionalism.
- Help drive consistency, efficiency, and accountability within the team.
Requirements
- Over 3 years of leadership experience in sales roles within call center or high-volume operational environments.
- Proven ability to manage competing priorities effectively in fast-paced settings.
- Experience analyzing KPIs and using data to support team performance and operational improvements.
- Ability to identify challenges proactively and implement effective solutions independently.
- Adaptability and professionalism in evolving, high-demand environments.
Nice to have
- Experience in a rapidly growing organization or performance-driven environment.
- Familiarity with CRM systems such as HubSpot or other intake/case management platforms.
- Experience improving workflows, operational processes, or client experience initiatives.
- Ability to stay organized and effective in dynamic environments while maintaining focus on quality and timely execution.
- Bilingual (English/Spanish).
Skills
- Strong coaching, performance management, and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational skills with attention to detail and follow-through.
Compensation
- 7 Paid US holidays per year.
Benefits
- 7 Paid time-off (PTO) days per year.
Company info
- Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction.
- We work closely with partner legal teams to connect vehicle owners with the legal support they need, and our intake team plays a critical role in setting the tone for every client relationship.
- Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace.
- As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction.
- Ensure intake procedures are followed accurately and consistently in alignment with company standards.
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This listing is sourced directly from ovationlawfirm's careers page and normalized into a canonical job model.