Allegiant

Service Desk Analyst

Las Vegas, NV · Part-time

No sponsorship$47k-$60kDetected 17 hours ago

Network MonitoringCommunicationCritical Thinking

About the role

This role will involve performing these tasks using various tools, ITSM software and monitoring systems.
This candidate will also help with documenting outage events and root cause analysis of recurring incidents and raising escalations internally and externally as necessary.
Regular attendance is a requirement of the role.

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone.
May be required to lift, push, pull, or carry up to 20 lbs.
May be required to work various shifts/days in a 24-hour situation.
The ideal candidate must have strong communication skills and an aptitude to spot long-term trends in an enterprise environment.
A NOC Tech I must be a self-starter, have great attention to detail, and work with multiple tasks easily.
Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time.

Previous Service Desk experience within an ITIL environment.
Candidates must possess the ability to multitask, problem solve, think clearly and respond in a fast-paced enterprise environment without losing composure.
Must be reliable and dependable, self-motivated and willing to learn.
Possess ability to work independently and with minimal supervision.
Ability to read and comprehend technical literature.
Must use active listening, empathy, critical thinking and have a positive attitude.
Experience of using appropriate
Possess knowledge of network resources and components, software monitoring tools, hardware, and the video, Internet, and telephone infrastructure.

Profit Sharing Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Sick time

Our company values the unique perspectives and talents that each person brings to our team.
The NOC Tech I also serves as a coordination point for communication between internal and external customers and operations teams.

Employer: Disability/Veteran For more information, see https://allegiantair.jobs
Full Time Benefits: Profit Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Paid vacation, holidays, and sick time Part Time Benefits: Profit Sharing Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Sick time
Disability/Veteran For more information, see https://allegiantair.jobs
EEO Statement We welcome all individuals from varied backgrounds and experiences to apply.

This listing is sourced directly from Allegiant's careers page and normalized into a canonical job model.