Qventus

HITL Technical Support Specialist

Remote, United States · Contract

Sponsorship not specified$62k-$69kDetected 6 days ago

SQLDatabricksMachine LearningData EngineeringData VisualizationLLMsComplianceProcess ImprovementCustomer SupportEpicCernerHL7/FHIREHR/EMRCommunicationCollaborationOrganizational Skills

About the role

The ideal candidate brings a sharp eye for operational quality, comfort with data and EHR workflows, and the communication skills to translate complex system behavior for both technical and non-technical stakeholders.

Responsibilities

Maintain escalation paths, decision logic rules, and guardrails in partnership with clinical, product, and operations stakeholders.
Technical Support & Issue Resolution
Provide technical support to clients on post-go-live PCC solutions, or escalate to appropriate technical teams (DI, Product, Engineering) when warranted.
Lead root cause analysis (RCA) for recurring or high-impact issues: interpret logs, validate data pipelines, reproduce errors, and document findings.
Perform light technical work as needed - SQL queries to validate data, review ETL/HL7 payloads, or support configuration troubleshooting in coordination with Data Integration Engineers.
Collaborate with Data Integration, Data Engineers, Clinical Operations Consultants, and Product Specialists to identify and implement client-value-driving solutions post-deployment.
Manage support SLAs and OLAs in accordance with contractual thresholds, keeping clients informed and escalations on track.
Partner with Implementation and Support teams to monitor HITL performance metrics against contractual thresholds.

Requirements

Experience with or strong exposure to monitoring human-in-the-loop systems, quality review processes, or AI/automation operations.
Proficiency in SQL and comfort with ETL/data pipeline concepts
Ability to operate in a fast-paced, ambiguous environment while balancing rapid iteration with quality and risk controls.
Experience with Epic, Cerner, or other major EHR systems.
Experience with analytics tools such as Looker, Databricks, or similar BI platforms.
Experience working with clinical and/or process improvement consultants.
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA).

Compensation

$62,000 - $69,000 USD
Salary is just one part of the total rewards package at Qventus.

Benefits

Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
We're inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1

Equal opportunity

Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment.
Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Visa & Work Authorization

identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including tes

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This listing is sourced directly from Qventus's careers page and normalized into a canonical job model.