Mapbox

Senior Manager, Driver Operations

Mapbox US · Senior · Full-time

Work authorization required$143k-$193kDetected 88 days ago

AlgorithmsSQLStatisticsStrategic CommunicationsExcelLogisticsCommunicationCollaborationOrganizational Skills

About the role

WHAT WE DO The Navigation team are proud builders of solutions to challenges in the routing space for industries like auto, logistics, outdoors and more.
We solve complex geospatial data problems and leverage algorithms and statistical analysis for use cases ranging from turn-by-turn navigation, to delivery route planning for fleets of thousands of trucks.
We get people and products from start to finish effectively and on time, whether it's delivering meals or going on a road trip.

This role sits at the critical intersection of real-world driving and product development where you'll help ensure we consistently deliver high-quality products as we expand into new geographies.
You bring a high level of organization and follow-through, with the ability to coordinate effectively across teams and drive initiatives end-to-end.
You communicate clearly, collaborate seamlessly, and approach software development as a collective effort.
Launch and manage global driver testing programs, translating high-level strategy into clear, executable plans across geographies.
Hire, train and lead full-time Driver Operations team, while maintaining a network of local resources who can temporarily augment team capacity in key markets.
Manage and lead customer facing demos of in-car software.
Partner with Product and Engineering teams to design and evolve in-car test plans across all driving-specific features and use cases.
Travel approximately once per month (or more) to support global programs, on-the-ground testing, and customer engagements.
Lead execution of testing programs, ensuring high-quality, actionable bug reports, logs, tickets, and feedback are delivered to engineering.
Define KPIs and benchmark metrics for measuring results of drive testing. Pull these metrics, analyze results, and synthesize learnings to support continuous software improvement.

SQL proficiency is expected, along with the ability to translate real-world driver feedback into structured, actionable insights for engineering and product teams.
You can weed out what's important in highly ambiguous spaces, and juggle a variety of competing priorities.
Even so, you are proactive around driving solutions to completion.

Comfortable representing the product in customer facing settings, including live demons and field activations.
Please discuss your specific work location with your recruiter for more information.
Mapbox participates in E-Verify to confirm employee work authorization.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses.
More than 4 million registered developers have chosen Mapbox because of the platform's flexibility, security and privacy compliance.

Our annual base compensation for this role ranges from $142,800 - $193,200 for most US locations and 5% to 10% higher for US locations with a higher cost of labor.

We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

The Navigation team are proud builders of solutions to challenges in the routing space for industries like auto, logistics, outdoors and more.
Our services are at the heart of the operations of our customers' businesses.
Our customers are primarily developers, like us.
We're looking for a Senior Manager of Driver Operations to build and scale a best-in-class, global driver operations program that directly powers the quality of our navigation products.
In this role, you'll lead operational programs that support some of our most strategic automotive customers, ensuring our technology performs seamlessly in real-world conditions across global markets.
You're a creative, systems-oriented thinker who is deeply curious about customers and serves as a key player in showcasing our technology to customers through live demos and field activation.
partner closely with our customers, Engineering Managers, Engineers, Product Managers, Executives, Support, and TPMs.
Streamline stakeholder communications end-to-end; partner closely with our customers, Engineering Managers, Engineers, Product Managers, Executives, Support, and TPMs.

This listing is sourced directly from Mapbox's careers page and normalized into a canonical job model.