Parloa
Agent Architect, Partner Success
New York Office
Sponsorship not specified$142k-$162kDetected 1 day ago
TypeScriptNode.jsGitCloud PlatformsCI/CDAPI DevelopmentRESTOAuthLLMsAgentic AIComplianceProject ManagementSAPRecruitingCustomer SuccessCustomer SupportPostmanAPI TestingCommunicationProblem Solving
About the role
- Define how Parloa integrates with systems such as CRMs, ERPs, ticketing platforms, contact center technologies, and other enterprise applications.
- Apply systems thinking to solve complex multi-system data flows, dependencies, and integration challenges.
- Apply knowledge of LLMs, prompting strategies, embeddings, and context management to improve agent performance.
Responsibilities
- When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
- You will design how Parloa's platform integrates into complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions.
- You will also help shape the conversational experience layer by translating customer requirements into AI Agent behavior through prompt engineering, LLM concepts, and conversational design.
- Prior conversational design experience is valuable but can be further developed on the job.
- Scope and design end-to-end AI Agent deployments across complex enterprise environments.
- Collaborate with Forward Deployed Engineers on complex or custom integration scenarios beyond standard platform capabilities.
- Lead technical discovery workshops, architecture reviews, and solution design sessions with partner and customer stakeholders.
- Support prompt design, conversational flows, guardrails, escalation logic, and voice configuration such as SSML, lexicons, and regex.
- Review partner-created solution designs and help partners build the capability to deliver Parloa solutions independently.
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
Requirements
- 4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation.
- Strong systems thinking and experience solving complex problems across multiple systems and data sources.
- Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools.
- Proficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT.
- Experience reading API documentation, defining field mappings, and troubleshooting integration behavior.
- Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk.
- Comfort working hands-on with integrations, configuration, testing, and troubleshooting.
- Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows.
- Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors.
Nice to have
- Exposure to contact center, telephony, or enterprise CX technologies.
- Experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite.
- Familiarity with embeddings, tool calling, retrieval, or agent orchestration.
- Experience with SSML, lexicons, regex, or voice configuration.
- Exposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes.
- Experience supporting enterprise go-lives and production troubleshooting.
- Our Recruiting Process:
- Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser
Compensation
- $142,000 - $162,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Company info
- making every conversation seamless, intelligent, and genuinely helpful.
- If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
- At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
- We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
- We hire people who think in solutions, communicate with clarity, and follow through.
- People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
- Partners and customers trust you as a strategic and technical advisor.
- Guide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.